Shipping Policy

Last updated: September 14, 2026

We want your Bird Brain Candle Co. order to arrive safely and as expected. This Shipping Policy explains how orders are processed, shipped, and handled once they leave our hands.

Order Processing

Orders are typically processed within 2–5 business days unless otherwise noted on the product page.

Processing time does not include weekends, holidays, or carrier transit time.

During launches, holidays, sales, or periods of unusually high order volume, processing may take a little longer. If there is a significant delay with your order, we’ll do our best to let you know.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on your order, shipping destination, package size, weight, and available shipping methods.

From time to time, we may offer free shipping promotions or reduced shipping rates. Any minimum purchase requirements or other conditions will be shown at checkout or as part of the promotion.

Estimated Delivery Times

Delivery times shown at checkout are estimates provided by the shipping carrier and are not guaranteed.

Once your order has been shipped, actual transit time may be affected by weather, carrier delays, holidays, high shipping volume, or other circumstances outside of our control.

Processing time is separate from estimated transit time.

Order Tracking

When tracking is available, you’ll receive a shipping confirmation with tracking information once your order has been prepared for shipment.

Please allow some time for tracking information to update after your package has been scanned by the carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order. If you notice an error after placing your order, contact us as soon as possible at info@birdbraincandles.com.

We’ll do our best to make changes before the order ships, but we cannot guarantee that an address can be changed once an order has been processed.

If an order is returned to us because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply to have the order resent.

Lost, Missing, or Stolen Packages

We are not responsible for packages that are lost or stolen after the shipping carrier has confirmed delivery.

If your tracking information shows that your order has been delivered but you cannot locate it, we recommend checking around your property, with household members or neighbors, and contacting the shipping carrier.

If you still cannot locate your package, contact us at info@birdbraincandles.com and we’ll do our best to help.

For packages that appear to be lost in transit before delivery, please contact us so we can review the tracking information and determine the best next step.

Damaged Orders

We package orders carefully, but occasionally damage can happen during shipping.

If your order arrives damaged or defective, contact us at info@birdbraincandles.com within 30 days of delivery with:

• your order number;
• a photo of the damaged item; and
• a photo of the shipping box or packaging, if applicable.

We’ll review the issue and do what we can to make it right.

Please also review our Return & Refund Policy for additional information.

Heat and Weather

Candles and wax melts can be affected by extreme temperatures.

During warmer months, wax products may soften or melt if left in a hot mailbox, delivery vehicle, porch, or other warm area.

Once a package has been delivered, we recommend bringing it indoors as soon as possible.

Minor softening, sweating, discoloration, or changes in wax appearance caused by temperature fluctuations do not necessarily affect the safety or fragrance of the product and may not be considered a defect.

If your order arrives with significant heat damage, please contact us with photos and your order number so we can review the situation.

Delayed Packages

Once an order has been accepted by the shipping carrier, delivery is largely outside of our control.

Bird Brain Candle Co. is not responsible for delays caused by carriers, weather, natural disasters, service interruptions, holidays, incorrect addresses, or other circumstances outside of our reasonable control.

That said, if your package seems unusually delayed, feel free to contact us and we’ll help however we can.

Returned-to-Sender Packages

If a package is returned to us because it was refused, unclaimed, undeliverable, or addressed incorrectly, we will contact you when possible.

If you would like the package reshipped, you may be responsible for the additional shipping cost unless the return was caused by an error on our part.

International Shipping

If international shipping is available at checkout, customers are responsible for any applicable customs duties, import taxes, fees, or charges imposed by the destination country unless otherwise stated.

International shipments may experience additional delays due to customs processing.

Bird Brain Candle Co. is not responsible for customs delays or charges imposed by government authorities.

Changes to This Policy

We may update this Shipping Policy from time to time.

Any changes will be posted on this page, and the “Last updated” date will be revised when changes are made.

Contact Us

If you have questions about shipping or your order, contact us at:

Bird Brain Candle Co.
info@birdbraincandles.com