Return & Refund Policy

Last updated: September 14, 2026

We want you to be happy with your Bird Brain Candle Co. order. If something isn’t right, please reach out to us at info@birdbraincandles.com and we’ll do our best to help.

Returns

We do not accept returns or exchanges on products that have been opened, burned, melted, or otherwise used.

If you are unsatisfied with an unused product, contact us at info@birdbraincandles.com within 30 days of delivery.

To be eligible for a return, the item must be:

• unused and in the same condition in which you received it;
• in its original packaging; and
• accompanied by your order number or other proof of purchase.

Please contact us before sending anything back. Returns sent without first contacting us may not be accepted.

Unless the return is due to an error on our part or a damaged or defective product, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of an error by Bird Brain Candle Co.

Damaged or Defective Items

We package every order carefully, but occasionally damage can happen during shipping.

If your order arrives damaged or defective, please contact us at info@birdbraincandles.com within 30 days of delivery and include:

• your order number;
• a photo of the damaged or defective item; and
• a photo of the shipping box or packaging, if applicable.

We’ll review the issue and do what we can to make it right.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Incorrect Items

If you receive the wrong item, please contact us as soon as possible at info@birdbraincandles.com with your order number and a photo of what you received.

If the mistake was ours, we’ll work with you to correct it.

Scent Preferences

Fragrance is subjective, and we do our best to describe each scent as accurately as possible.

A product is not considered defective simply because the fragrance is different from what you expected or because you do not personally enjoy the scent.

If you are unsure which scent to choose, feel free to contact us before ordering. We’re happy to help you find the right one.

Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after the shipping carrier has confirmed delivery.

If your tracking information shows that your order was delivered but you cannot locate it, please review our Shipping Policy for recommended next steps.

If something goes wrong while your package is still in transit, contact us and we’ll do our best to help.

Refunds

Once we receive and inspect an approved return, we’ll let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card company may require additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@birdbraincandles.com.

Shipping charges are generally non-refundable unless the return is due to an error on our part.

European Union 14-Day Cooling-Off Period

If an order is being shipped to a customer in the European Union and applicable law gives you a right to cancel or return your order within 14 days, you may exercise that right in accordance with applicable consumer protection laws.

Unless an exception applies, returned products must be unused, in the same condition in which they were received, and in their original packaging. Proof of purchase may also be required.

Certain products or circumstances may be excluded from the right of withdrawal where permitted by law.

If you would like to exercise a legally applicable cancellation or return right, contact us at info@birdbraincandles.com.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product and your original item qualifies for a return, please contact us about returning the original item and place a separate order for the new product.

Contact Us

If you have questions about a return, refund, damaged item, or your order, contact us at:

Bird Brain Candle Co.
info@birdbraincandles.com