Shipping & Returns

Shipping

Orders are typically processed within 2–3 business days. Once your order ships, you’ll receive a tracking number by email.

Domestic Shipping Rates

Orders over $40 ship free. Orders under $40 have a flat $5.95 shipping rate at checkout.

We currently ship within the contiguous United States only.

Returns & Exchanges

We do not accept returns or exchanges on products that have been opened, burned, melted, or otherwise used.

If you’re unsatisfied with an unused product, contact us at info@birdbraincandles.com within 30 days of delivery. Approved returns must be unused and in their original packaging.

Unless the return is due to an error on our part or a damaged or defective product, return shipping costs are the customer’s responsibility.

Damaged or Defective Orders

If your order arrives damaged or defective, we want to make it right.

Contact us at info@birdbraincandles.com within 30 days of delivery with your order number and a photo of the issue. We’ll review it and help determine the best next step.

Shipping Issues

We are not responsible for packages that are lost or stolen after the shipping carrier has confirmed delivery.

If your package appears to be lost or delayed while in transit, reach out to us and we’ll do our best to help.

Questions before ordering? Contact us at info@birdbraincandles.com. We’re happy to help with shipping, returns, or choosing the right scent.