Privacy Policy

Last updated: September 14, 2026

Bird Brain Candle Co. operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”).

Bird Brain Candle Co. is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use our website, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, billing address, shipping address, phone number, and email address.
• Financial information, including payment card information, financial account information, transaction details, form of payment, and payment confirmation.
• Account information, including your username, password, preferences, and settings, if applicable.
• Transaction information, including products you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us, including information you provide when contacting us with questions, customer service requests, or other inquiries.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with personal information.
• Automatically through the Services, including through your device and through the use of cookies, pixels, and similar technologies.
• From service providers, including companies that provide technology or services on our behalf and collect or process personal information in connection with those services.
• From partners and other third parties, where permitted by applicable law.

Cookies and Similar Technologies

Like many websites, we and our service providers may use cookies, pixels, and similar technologies to operate and improve our website, remember your preferences, understand how visitors interact with the Services, and support advertising and marketing.

Some cookies are necessary for our website, shopping cart, and checkout to function properly. Others may be used for analytics, personalization, performance, or advertising.

Depending on where you live, you may be able to manage or withdraw your consent to certain cookies and tracking technologies through the cookie preferences or privacy controls available on our website.

Your browser may also allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of some features of the Services.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, Tailoring, and Improving the Services

We use personal information to provide the Services, including to:

• process payments;
• fulfill and ship orders;
• remember your preferences and products you may be interested in;
• send notifications related to your account or orders;
• process purchases, returns, exchanges, or other transactions;
• create and manage customer accounts;
• facilitate returns and exchanges;
• enable customer reviews;
• recommend related products; and
• improve and personalize your shopping experience.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including to send marketing or promotional communications by email, text message, or postal mail where permitted.

We may also use information to display advertising for our products or services on our website or on other websites, including advertising based on products you have viewed, purchased, or added to your cart.

Security and Fraud Prevention

We use personal information to provide a secure shopping experience and to detect, investigate, prevent, or respond to possible fraudulent, illegal, unsafe, or malicious activity.

If you create an account, you are responsible for keeping your account credentials secure and should not share your password or other access information with others.

Communicating With You

We use personal information to respond to questions, provide customer support, communicate about orders, and maintain our business relationship with you.

Legal Reasons

We may use personal information where necessary to comply with applicable laws, respond to valid legal processes or government requests, participate in legal proceedings, enforce our policies or agreements, or protect the rights, safety, and security of Bird Brain Candle Co., our customers, or others.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as permitted by applicable law.

This may include:

• Shopify and other service providers, including companies that provide payment processing, website hosting, IT services, data analytics, customer support, cloud storage, fulfillment, or shipping services.
• Business and marketing partners that help us provide marketing services or advertising.
• Third parties you direct us to interact with, such as shipping providers or social media services that you choose to use.
• Affiliates or related businesses, where applicable.
• Parties involved in a business transaction, such as a merger, acquisition, restructuring, financing, sale of assets, or bankruptcy.
• Government authorities or other parties where required by law, including when necessary to comply with subpoenas, court orders, search warrants, or other lawful requests.
• Parties necessary to protect our rights or others, including to enforce our Terms of Service, prevent fraud, or protect the rights, property, or safety of Bird Brain Candle Co., our customers, or others.

We may use Shopify to support personalized advertising based on your activity across different merchants and websites.

Depending on where you live, you may have the right to opt out of certain uses of your information for targeted advertising or sharing.

You can exercise applicable opt-out rights here:

https://birdbraincandles.com/pages/data-sharing-opt-out

Relationship With Shopify

Our store is hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide, operate, protect, and improve Shopify services and our store.

Information you provide through our website may be transmitted to and processed by Shopify and other service providers that may be located in countries other than where you live.

We may also use Shopify features that use information from your interactions with our store, along with information about your interactions with other Shopify merchants, to help protect, grow, personalize, and improve our business and shopping experiences.

In certain circumstances, Shopify is independently responsible for processing personal information, including responding to requests regarding how Shopify uses that information.

You can learn more about Shopify's privacy practices through the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also be able to exercise certain privacy rights through the Shopify Privacy Portal:

https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by Bird Brain Candle Co., you should review that site's privacy policy, security practices, and terms.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms.

Information you choose to share publicly or semi-publicly through social media or other third-party platforms may also be visible to other users and may be used by those platforms or others according to their own policies.

Our inclusion of a third-party link does not necessarily mean that we endorse that third party or its content.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in the jurisdiction where they live.

If you are a parent or guardian and believe that a child has provided personal information to us, you may contact us using the information below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms may be defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable steps to protect personal information, but no security system is completely secure or impenetrable.

Information transmitted over the internet or through other communication channels may not always be secure. We recommend that you do not send sensitive or confidential information through unsecured channels.

How long we retain personal information depends on a number of factors, including whether we need the information to:

• maintain your account;
• provide the Services;
• fulfill legal or regulatory obligations;
• maintain business and tax records;
• resolve disputes; or
• enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights relating to your personal information.

These rights are not absolute and may apply only in certain circumstances.

Right to Access or Know

You may have the right to request access to personal information we maintain about you and information about how that information is used.

Right to Delete

You may have the right to request that we delete certain personal information we maintain about you.

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right to Data Portability

You may have the right to receive a copy of certain personal information we maintain about you and, in some circumstances, request that it be transferred to another party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of personal information or the use of personal information for targeted advertising, as those terms are defined under applicable privacy laws.

You can exercise applicable opt-out rights here:

https://birdbraincandles.com/pages/data-sharing-opt-out

If you visit our website with a recognized Global Privacy Control preference signal enabled, we may automatically treat that signal as an opt-out request where required by applicable law.

If Shopify can associate the device sending the signal with a Shopify account, the preference may also be applied to that account.

More information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

Other than Global Privacy Control where applicable, we do not necessarily recognize other “Do Not Track” signals sent by browsers or devices.

Marketing Communications

We may send promotional emails where permitted.

You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in those messages.

Even if you unsubscribe from marketing messages, we may still send non-promotional communications, including order confirmations, shipping updates, customer service responses, and other transactional messages.

Exercising Your Privacy Rights

You may exercise applicable privacy rights through the options available on our website or by contacting us using the information below.

To learn more about how Shopify processes personal information and the rights available for information processed by Shopify, visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing a request, as permitted or required by applicable law.

Where permitted, you may designate an authorized agent to submit a request on your behalf. We may require proof that you authorized the agent to act for you and may also require you to verify your identity directly with us.

We will respond to valid requests within the time required by applicable law.

Complaints

If you have a complaint regarding how we process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal a decision we make regarding a privacy request or submit a complaint to your local privacy or data protection authority.

International Transfers

We may transfer, store, or process personal information outside the country where you live.

When personal information is transferred outside the European Economic Area or United Kingdom, we may rely on legally recognized safeguards, including the European Commission's Standard Contractual Clauses or equivalent transfer mechanisms issued by the relevant UK authority, where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal requirements, or other operational reasons.

When we make changes, we will post the revised Privacy Policy on this website and update the “Last updated” date.

Where required by law, we will provide additional notice of significant changes.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us:

Bird Brain Candle Co.
Email: info@birdbraincandles.com
Mailing address: 411 E Northfield Dr, Brownsburg, IN 46112, United States